Privacy Policy

Effective Date: Jan 27, 2026

Welcome to Navaixo ("Navaixo," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit Navaixo.com, use our website, products, software, AI services, and related offerings (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide

When you interact with us, you may provide:

Name

Email address

Phone number

Company name

Job title

Billing information

Messages you send us

Information submitted through forms

Appointment requests

Support requests

Information Collected Automatically

When you use our Services, we may automatically collect:

IP address

Browser type

Device information

Operating system

Pages visited

Time spent on pages

Referral URLs

Cookies and similar technologies

Usage analytics

AI Interaction Data

If you communicate with an AI assistant powered by Navaixo, we may collect:

Chat conversations

Voice conversations

SMS messages

Form submissions

Uploaded files

Customer inquiries

AI interaction logs

These interactions may be used to improve our Services, provide customer support, troubleshoot issues, and enhance AI performance.

2. How We Use Information

We use your information to:

Provide our Services

Operate AI assistants

Respond to inquiries

Schedule appointments

Process payments

Improve our software

Personalize user experiences

Provide customer support

Detect fraud or abuse

Monitor system performance

Maintain security

Comply with legal obligations

3. AI Services

Navaixo provides AI-powered automation services that may process customer conversations, phone calls, text messages, emails, and website chats.

Depending on how our customers configure the platform, AI interactions may be recorded, stored, summarized, analyzed, or routed to human staff.

Customers are responsible for complying with all applicable privacy and recording laws in their jurisdiction.

4. Cookies

We use cookies and similar technologies to:

Remember preferences

Improve website performance

Analyze website traffic

Measure marketing effectiveness

Enhance user experience

You may disable cookies through your browser settings, although certain features may not function properly.

5. Third-Party Services

We may use trusted third-party providers, including services for:

Cloud hosting

Payment processing

Customer relationship management (CRM)

Analytics

Email delivery

SMS messaging

Voice services

AI processing

Appointment scheduling

These providers process information only as necessary to provide their services.

6. Data Sharing

We do not sell your personal information.

We may share information:

With service providers

With business partners assisting in service delivery

When required by law

To protect our legal rights

During a merger, acquisition, or business transfer

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information only as long as necessary to:

Provide Services

Comply with legal obligations

Resolve disputes

Enforce agreements

Retention periods may vary depending on the type of information.

9. Your Rights

Depending on your location, you may have rights to:

Access your information

Correct inaccurate information

Delete your information

Restrict processing

Object to processing

Request data portability

Withdraw consent where applicable

To exercise these rights, contact us using the information below.

10. Children's Privacy

Our Services are not directed to children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that we have collected such information, we will delete it promptly.

11. International Users

Your information may be processed and stored in countries other than your own.

By using our Services, you consent to the transfer of information where permitted by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised effective date.

Continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Navaixo

Website: https://navaixo.com

Email: [email protected]

15. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, correct, delete, and limit the use of certain personal information.

16. GDPR Notice

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

17. Contact Information

For privacy-related questions or requests, please contact:

Navaixo

Email: [email protected]

Website: https://navaixo.com

© 2026 Navaixo. All rights reserved.